Business internet and phone questions, answered

How do I find out what business internet is available at my address?

Each carrier only reports its own network, so checking one by one takes days. We check 250+ carriers at your exact address at once and send a free report of fiber, cable, wireless and phone options, usually within one business day.

What's the difference between dedicated fiber and business broadband?

Dedicated fiber (DIA) reserves bandwidth for your business alone, with equal upload and download speeds and an uptime SLA. Broadband, whether cable or shared fiber, is shared with nearby users and usually has slower uploads. Broadband costs less; dedicated fiber is more reliable under load.

How long does business internet installation take?

Business cable is usually installed in 1–3 weeks. Dedicated fiber takes 30–90 days in a lit building and longer if construction is needed. Fixed wireless often installs in 2–4 weeks, and 5G/LTE in days.

Why is fiber not available at my building when it's on my street?

Fiber passing your street still has to be built into your building, which can require permits and construction. We can quote the build cost and timeline, and suggest a faster temporary option.

How much bandwidth does my business need?

A rough guide is 10–25 Mbps per active user for cloud apps and video calls, more for large file transfers. VoIP needs about 100 Kbps per call. We size it with you based on users, apps and growth.

Do I need a backup internet connection?

If an outage stops sales, phones or operations, yes. A second connection from a different carrier or technology, such as cable plus fixed wireless or 5G, with automatic failover keeps you online.

Is your service free?

Yes. Carriers compensate us when you sign up, so you pay the carrier's normal price. Complex multi-location projects may involve a scoping agreement, which we'll discuss upfront.

Will I pay more by going through an agency?

No. Carrier pricing is the same or better through an agency, and we can often secure promotions you wouldn't see going direct.

What happens to my old copper phone lines?

Carriers are retiring copper lines and raising prices on those that remain. We move your numbers to hosted VoIP or SIP and find replacements for alarm, elevator and fax lines.

Can I keep my business phone numbers?

Yes. Numbers are ported to the new provider, typically within 1–3 weeks, and we coordinate the cutover to avoid downtime.

Can you handle many locations?

Yes. We source service at each address, including international sites, and can consolidate billing for multi-site businesses.

Do you work with homes?

No. We only serve businesses.